Refund & Cancellation Policy
Article 1 (General Policy)
This Refund & Cancellation Policy sets forth the terms and conditions governing refunds, cancellations, and subscription cancellations for digital products, content, online services, subscription services, and other related services (collectively, the “Services”) sold through this website (the “Website”).
The applicable terms may vary depending on the product or service. Please review the information provided on the relevant product page and checkout page before making a purchase.
Article 2 (Refunds for Digital Products)
Due to the nature of digital products, downloadable products, digital content, and other products provided electronically after purchase, refunds or cancellations after the purchase and payment have been completed are generally not accepted.
Please review the product description, supported environments, terms of use, license terms, and other relevant information provided on the product page before making a purchase.
Article 3 (Circumstances Eligible for a Refund)
In the following circumstances, the Operator may, after reviewing the situation, provide a refund, replacement, re-delivery, or other appropriate resolution:
- The purchased product has a significant technical issue that cannot be resolved through reasonable means
- The product cannot be properly downloaded or used due to a corrupted file or similar issue
- The purchased product differs materially from the description provided on the product page
- Any other circumstance in which the Operator reasonably determines that a refund is appropriate
Refund requests will be reviewed on a case-by-case basis, taking into consideration the purchase details, condition of the product, nature of the issue, and other relevant circumstances.
Article 4 (Product Defects and Usage Issues)
If you experience a problem with a product, please contact us through the contact form before requesting a refund.
Where possible, please provide details regarding the issue, the product purchased, the device or software being used, any error messages, and other information that may help us identify and resolve the problem.
After reviewing the issue, the Operator may provide a replacement file, an updated version of the product, instructions for use, or other reasonable assistance.
Article 5 (Duplicate Purchases)
If the same product is purchased multiple times due to the purchaser’s actions, failure to review the order details, or other circumstances on the purchaser’s side, refunds or cancellations will generally not be provided.
Please carefully review the product details, quantity, purchase price, and other order information before completing your purchase.
Article 6 (Subscription Cancellations)
Subscription services may be canceled using the method specified on the applicable product page or checkout page.
The cancellation method, cancellation deadline, timing for stopping the next billing, and other applicable terms are subject to the conditions specified for each subscription product.
For subscriptions that automatically renew, you must complete the required cancellation procedure before the next billing date to prevent the next charge.
Article 7 (Access After Subscription Cancellation)
If you cancel a subscription, you may continue to use the service until the end of the period for which you have already paid, subject to the terms applicable to the relevant product.
Please refer to the terms displayed for each subscription product for information regarding the remaining access period and access rights after cancellation.
Article 8 (Subscription Refunds)
Subscription fees for a billing period that has already begun are generally non-refundable.
However, refunds or other appropriate resolutions may be provided in cases such as duplicate charges, clear payment errors, significant issues with the service, or other circumstances in which the Operator reasonably determines that a refund is appropriate.
Article 9 (Refund Method)
Where a refund is approved, it will generally be processed through the same payment method used for the original purchase.
Depending on the payment service provider, financial institution, card issuer, or other circumstances, it may take some time for the refund to appear in your account.
The Operator is not responsible for fluctuations in exchange rates, foreign transaction fees, currency conversion fees, or other fees charged by payment service providers or other third parties.
Article 10 (How to Request a Refund)
For refund or cancellation inquiries, please contact us through the contact form on the Website.
When contacting us, please provide the following information:
- Name or registered name used at the time of purchase
- Email address used for the purchase
- Order number or other purchase information
- Name of the purchased product or service
- Reason for requesting a refund or cancellation
- Any other information necessary to review your request
Please contact us here.
Article 11 (Unauthorized or Fraudulent Use)
If unauthorized payment, fraudulent use by a third party, purchases made using false information, or other fraudulent activity is identified, the Operator may take necessary measures, including issuing a refund, canceling an order, suspending an account, or taking other appropriate action.
Article 12 (Rights Under Applicable Laws)
Nothing in this Policy is intended to limit any rights available to users under applicable laws and regulations regarding refunds, cancellations, or other matters.
Where applicable laws and regulations provide for rights to a refund, cancellation, termination, or other remedies, the Operator will handle such matters in accordance with those laws and regulations.
Article 13 (Changes to This Policy)
The Operator may update this Policy as necessary due to changes in applicable laws and regulations, changes to the Services, or other circumstances.
Any revised Policy will become effective when posted on the Website or at such other time as specified by the Operator.
For material changes, the Operator will provide notice through an appropriate method to the extent reasonably possible.
Article 14 (Contact Us)
For inquiries regarding refunds, cancellations, or this Policy, please contact us through the contact form on the Website.
Please contact us here.
Supplementary Provision
Effective Date: June 6, 2026